Privacy Policy

(Updated 28 November 2021)

This Privacy Policy describes how and when Alone in the Bath collect, use, and share information when customers purchase an item from this website, contact us, or otherwise use our services through aloneinthebath.com

This privacy policy does not apply to the practices of third parties that we do not own or control, including Wix who power this website. You can reference the Wix Privacy Policy to learn more about its privacy practices.

INFORMATION WE COLLECT

To fulfil your order, you must provide Alone in the Bath with certain information, such as your name, email address, postal address, payment clearance (provided to us by Wix who processes all payments), and the details of the product(s) that you’re ordering.

You may also choose to provide Alone in the Bath with additional personal information (a change or update made to the shipping address, for example), if you contact us directly.

We rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

  • as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Wix Terms of Use. We use your information as necessary to comply with our obligations under the Wix Terms of Use.

CHILD PRIVACY

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information on this Website.

INFORMATION SHARING AND DISCLOSURE

We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Wix. We share information with Wix as necessary to provide you our services and comply with our obligations under both the Wix Seller Policy and Wix Terms of Use.

  • Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies (e.g. Royal Mail). We will share your personal information with these third parties, but only to the extent necessary to perform these services.

  • Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

  • Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

DATA RETENTION

Alone in the Bath retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

YOUR RIGHTS

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.

  • Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

THE RIGHT TO CHANGE AND MODIFY THIS POLICY

Alone in the Bath reserve the right to adjust the privacy policy from time to time. Therefore, customers should review this page periodically. When we change the policy we will notify the customers that changes have been made to the privacy policy.

HOW TO CONTACT US

For purposes of data protection law, we are the data controller of your personal information. If you have any questions or concerns, you may contact us at info@aloneinthebath.com